Care & Repair

Care For Nail Art Brushes

  • After using your brushes always clean the bristles using a nail polish remover to remove any remaining paint or varnish.
  • You may rinse the bristles with water after the use of acetone to extend the life of the bristles. Ensure your bristles and brush are completely dry before storing. 
  • Always store your brushes with the locking cap on to protect and extend the life of your bristles.
  • Our brushes are solid Brass which is an alloy of Copper and Zinc. This gives them their bright gold-like appearance. Whilst being extremely durable most brass will oxidize over time leaving a slight tarnish or patina. We feel that this adds character and tells the story of your artistic journey. If you would like to restore your brass to a shine and remove oxidation, you may use a metal polishing cloth specifically made for brass or a brass cleaner. We do not support the use of third party brass cleaning products and recommend that you spot test any chemical cleaner prior to use. Always follow the specific directions of use listed on the cleaning solution itself. 

Artist Palette Rings

Please note there are two versions of the Artist Palette Ring, one crafted of solid brass (purchased in 2021) and the other crafted of brass with gold plating and e-coating (purchased in 2022). It is important to follow the guidelines that pertain to the item which you have.  

For the NEW Artist Palette Ring

    • It is important to remove product from your palette ring as soon as possible. Product which drys on your palette will damage and remove the protective e-coating and may cause discolorations or unwanted oxidation.
    • After use immediately remove any residual pigments, dyes, polishes, or cosmetics by using a soft non-abrasive cloth and warm water. 
    • If there remains any product on your palette you may use a natural/mild dish detergent, a very soft cloth, and warm water to remove stuck on product. Immediately dry your palette after cleaning.
    • For any remaining nail polish, dyes, or pigments we advise to use only a non-toxic nail polish remover. To lengthen the life of the protective e-coating we suggest only using solvents like nail polish remover sparingly and only when needed. 
    • The use of acetone, or non-acetone polish removers may remove the e-coating layer of the palette ring.   
    • We do not recommend jewelry cleaning cloths contain abrasives and solvents and may remove the e-coating layer of the palette ring.
    • Store your Artist Palette Ring in the velvet carry bag or other soft non-abrasive case in a dry location. Do not store your ring when wet or with left over pigments, polishes, or cosmetic product left on the palette. 
    • Avoid the use of any harsh chemicals or abrasives (including baking soda) on your e-coated products as it will remove/damage the e-coating protective layer. 

For the original Artist Palette Ring (2021)

    • Our brass creations & tools are made from high quality solid brass. Brass is naturally resistant to the harmful effects of certain chemicals like acetone. Although our products are made to last using a durable metal like brass, it can still be susceptible to oxidation over time, and tarnish or rust if exposed to moisture. 
    • If your Doublemoss Arte brass ring becomes dirty, dull or requires a basic cleaning use tepid water and a small amount of natural dish detergent. Using your fingers, or an extremely soft non-abrasive brush rub gently until the grime or dirt appears to be dislodged. Rinse with warm water until the surface of the creation appears clean and shiny once more. Immediately dry the creation making sure to dry the interior, underside, and small crevasse that may exist. Moisture left to air dry may cause rust or tarnish. 
    • Once clean, always store your Doublemoss Arte brass creation away from any moisture and direct sunlight. Do not allow your creation to come in direct contact with other metals or items that may scratch the brass. 
    • If your creation becomes wet or comes in contact with chemicals like alcohol, acetone or varnish always clean your creation immediately using a gentle detergent and soft natural cloth. Immediately dry your creation with a clean cloth and store it.
    • Never allow varnish, makeup, or other cosmetics to dry on your Doublemoss Arte creation.
    • We do not support the use of third party brass cleaning products and recommend that you spot test any chemical cleaner prior to use. Always follow the specific directions of use listed on the cleaning solution itself. 

About E-Coating & Plating

What is the difference between "E-Coating" & Plating? Let's break it down here. 

Electrophoretic coating (e-coating) is a process where electrochemical particles (typically transparent ceramic or acrylic) are bonded to the surface of a metal, in our case gold, to create a very thin layer of protection of the metal which lies beneath. It helps to prevent tarnish and oxidation. E-coating helps to extend the life of items crafted of metal however it does wear off over time, and depending on the use and environmental factors which the item may be subject to. 

Plating is a process where a new metal (such as gold) is electrochemically bonded to another substrate metal (commonly brass/silver) and forms a new layer of metal.

Why do we use plating and e-coating on our Artist Palette Ring?

Customer's loved the original Artist Palette Ring so much that they began to wear it all day long as a fashion accessory. Certain people have a natural allergic reaction to copper (brass is a natural alloy of copper & zinc) which may appear as green marks on their skin. To help prevent such reaction, we improved our palette ring by adding a 14k gold plating which separates the brass from coming contact with the wearers skin. We then added an e-coating layer to help prevent oxidation and tarnish. Although e-coating does wear off over time and depending on your use and environmental factors, it does generally provide years of protection. Even when your e-coating fades, your palette will still be completely functional and work as intended as the gold plating will still remain as a protective barrier. Once your e-coating has faded completely and over time your palette may show signs of oxidation which is a natural reaction to the elements. Don't be worried as there are simple at-home remedies to quickly remove tarnish and get your palette looking new again. 

 

Oxidation of Brass Creations

  • In certain cases and throughout the lifetime of your brass creations you may experience the oxidation ( tarnish/spots/dark marks) of your brass item. Oxidation can occur on any brass creation and is a natural life stage of this beautiful metal. Oxidation type and severity varies amongst use, environmental conditions, and composition of the wearers skin. 
  • If you wish to remove tarnish and oxidation and restore your item to a like new condition the good news is that many at-home solutions work with minimal effort. 

Some Important things to be aware of prior to removing oxidation:

  • Never use an abrasive pad, brush, or cloth as this will scratch, and mar the surface of the brass. 
  • Using an acidic solution may remove both the e-coating and 14k gold plating. This will not affect your rings functionality, however for those with skin reaction to brass, you may notice that with prolonged wearing your skin may show a topical reaction. 
  • We always suggest testing an inconspicuous area of the item with whatever cleaning method you do choose, as some processes may cause further damage to your item. 
  • Due to the fact that each item's age, and condition of oxidation may vary, we can not recommend a single method which may work for your unique circumstance. You can readily find methods available via a quick internet search. 
  • We do recommend you start with the least aggressive method available such as a simple natural non-detergent soap and water solution. If this doesn't seem to do the trick move on to more aggressive solutions like a lemon juice & water mixture. 
  • If you find a method that works for you please feel free to share it with us let us know about your success! 
  • If you need more assistance in removing tarnish or have any questions please email us at arte@doublemoss.com

Repairs

  • At this time we are unable to provide repair services for our Doublemoss Arte products. If you have questions regarding damaged items please contact us here.